Career as a Front Desk Associate
The Front Desk Associates work at hotels and similar places. They greet, register and assign rooms to guests and accordingly issue room key to the guests. They need to answer queries of the guests about hotel services, shopping, dining, entertainment, and travel directions. They also need to keep records of room availability and guests’ accounts and accordingly operate the front office computer system. They need to compute bill, collect payment, and makes changes for guests. They also need to make and confirm reservations and post charges for room, food, liquor, or telephone, etc. to guests' folio. They also need to make restaurant, transportation, or entertainment reservations for guests. They also need to check out guests and inquires about their stay.